There are two key ways to reset your Visible password: directly in the Visible app and through the forgot password flow.
Resetting your password in-app
Step One: Click your user icon and then select My Account.
Select your user icon from the bottom left side of your screen & then click My Profile from the tool bar.
Step Two: Click the Security tab. Next confirm your password, add your new password, and click Change Password.
Click Security from the inner navigation menu. Then, confirm your old password and add a new password. Once finished, click Change password to update your password going forward.
Forgot Password Flow
Step One: Navigate to the Visible sign in page and click Continue with email.
Go to the Sign in page and click Continue with email.
Step Two: Click Forgot password.
Select Forgot password.
Step Three: Type in your email address and then click Send instructions.
Enter your email address associated with your Visible account and click Send me instructions
Locate the email in your inbox with subject line Password Reset Instructions. Click Change my password and follow password instructions in the Visible app.
Please let us know if you have additional questions or trouble accessing your account!