How to edit a Request

Making changes to an active Request

To start, navigate to the Requests section on the left side pane and select Edit request on the Request you want to make changes for. 

After clicking Edit request, you'll be taken to the Request editor. Toggle between Setting, Schedule, Content, and Preview on the left side pane to change the relevant details. Make sure to press Save after making changes.  Continue below for FAQs and further details around chaing the schedule and content of a request. 

 

Making a Change to the Schedule

Upon saving, you will be notified that you are not only changing this due date but all recurring due dates.

Making a Change to the Content of an Active Request

Upon saving, you will be asked whether you want to apply these changes immediately or to the next reporting cycle.

Note: If a company has already submitted their Request, this change won't impact their data. It will only affect outstanding Request links.

Request FAQ

  • What if I add a new company to an existing Request?

    • The company will receive all remaining Request notifications that are scheduled for a future date. They will also be included in any future recurring Request cycles. You can also manually send a one-off reminder to that company immediately from the Request page.

  • Can I toggle on or off reminders after the Request has been set live?

    • Yes, reminders can be turned on or off at any moment. The change will apply to all companies immediately.

  • What happens when you remove a company from a live Request?

    • The company will not receive any more reminders and they will not be notified about the change.

  • What happens when you change the point of contact(s) for a Request once it's been set live?

    • All future reminders will go to the new email address(es).

  • What if I want to add more teammates to the 'response notification' after it's been set live?

    • New teammates will receive all future notifications.

  • What if I want to change the title of a Request but it's already been set live?

    • The change in title will be updated in any future notification.

  • What if I want to change the definition of metric?

    • The change will be updated for any Requests that have not already been submitted.

Please let us know if you have additional questions!